Q: Are your DVD's are region encoded?

A: Nearly All DVD's we sell are multiregion supported. That means they are playable in USA, UK, India, Australia..etc any part of the world.

Region 1 Only DVD's are:
Asoka, Lagaan, Misison Kashmir, Kamasutra
*Region 1 DVDs playable only in USA and CANADA.

Q: Are your DVD's NTSC or PAL?

A: Our DVD's are NTSC. If you require PAL output you can purchase an NTSC/PAL converter to view the dvd's, or your DVD player may support NTSC/PAL conversion internally. Most of the DVD player does have the converters.

Q: How do I find the status of my order?

A:You can check the status of your order online by logging into IndianCDstore.com website and then goto "Mystore" 

Q: How do I track my order?

If your order has USPS tracking, you can track shipping through USPS at:
http://www.usps.com/shipping/epstrac.htm
Enter the tracking code that was provided by us.

Q: What are you shipping and handling charges and timelines like?

Shipping details please visit below link:
http://www.indiancdstore.com/shipping_handling.asp

Q: What is your return policy?

A: Our return policy for DVD's as well as our cancellation/refund policy on orders is as such:

Should a DVD be unreadable in your system, broken, damaged, or scratched through shipping, we are happy to replace the item. You simply have to write a brief description of the problem in a written note along with return the DVD(s) to us and we will ship you a new one after you have received authorization for return.

We can only refund cost of merchandise and not shipping and handling. Return shipping for refunds is reimbursed only when shipping was an error. In that case, You must return the order via USPS First Class Mail ONLY to receive a refund on shipping error(s) fee(s).

We do not replace/refund DVD's based on the quality of the manufacturers process to create the DVD's, since this is beyond our control and is a manufacturing related issue. We do not refund DVD's that you have purchased, viewed and subsequently wish to return that you don't like. We will not provide a replacement for an item that does not have a valid tracking number which is verifiable in our system. Therefore, if you state that you ordered a DVD from us, but are unable to provide a tracking number on it or cannot produce the original invoice, we are not obligated to replace or refund the item.
Unauthorized return merchandise:
Merchandise that is returned without return authorization will not be replaced or refunded under any condition. The item(s) will not be returned to sender until shipping costs are covered to return them to you, since they were returned unauthorized.

We offer refunds on a case-by-case basis as each of our customers is important to us and we wish to understand the reason for the refund request as life can produce unusual issues. 

Lastly, should you receive an incorrect DVD, DO NOT OPEN THE DVD. If you do so, you have purchased the DVD. You cannot return it. Contact us immediately, and we will request that you send it back. When you have done so we will send you the correct DVD you have ordered. If you do open the DVD, we cannot replace it, or refund your original purchase amount beyond the difference of the two DVD's, if there is a difference. You will be invoiced for additional charges if the DVD you have opened is of greater value than the one you ordered.

Refund and replacement requests are to be returned to:
IndianCDstore.com


USA

For refunds to credit cards for orders that have not been processed:
For cancellations such as this, simply send an email to order@indiancdstore.com. Include the original order numbers, and your transaction information and middle 8 digits of your credit card. Include your contact/shipping information. Once received and verified the request is processed and the charges are credited back.

This process typically takes between 15 and 20 business days to occur, but can go longer or shorter depending on the time necessary for the credit processing system to function.


Q: What if I want to receive a replacement first, and then return the replacement to you? IE: Cross-Shipment

A: We do offer Cross-shipments. There is a $25.00 USD flat service charge for these requests. You will be required to provide your credit card information which will be held for 30 days. Your order will be shipped within 72 hours of placement. If we do not receive the return item within the 30 day grace period, your credit card will be billed for the cost 
of the replacement items + shipping and handling. Refunds on cross-shipments outside the 30 day grace period if received afterwards will not be authorized.

Q: What is your street address?

A: 
IndianCDstore.com


USA


Q: Does your company take wholesale orders?

A: Yes We do accept whole sale orders.  Please send a email to sales@indiancdstore.com about bulk purchasing requirements and payment method.

Q: My package arrived in my country and the import office wants me to pay a fee to receive the package out of customs?

A: Some countries have customs fees. Our shipping and handling fees are not a part of this process. We provide the cost of shipping and handling to your country. All fees and duties that are exercised by your country of origin are outside of our costs.

Q: The website only handles credit cards. I want to make payment through check, cashiers check, money order. How do I do 
this?

A: Please send in US$, your order to:

IndianCDstore.com


USA

Include in your letter to us your:
Name,
Return Address
List of DVD's and CD's you wish to purchase
In US$ only - Check, Cashiers Check, Money Order, International Money Order.

Please include the cost of the DVD's and calculate and include the cost of shipping that you wish. (See the shipping section of the faq for more information.)

We do not accept CASH. DO NOT SEND CASH, YOUR ORDER WILL NOT BE PLACED.

Q: Do we accept PayPal or other e-cash programs?

A: No. Only online payment through our secure portal, check, cashiers check or others as described above.


Q: I'm concerned about the safety of my credit card information, what do you do with my card information?

A: IndianCDStore.Com  does not manage or maintain any credit card information on any of its customers. We utilize a secure credit card processing system from Verisign that allows us to process your order securely and privately. We receive a tracking number and associated information from Verisign that allows us to determine that your order has been accepted or rejected based on the information you supply when your account is created and your order is processed.